FAQ & Return Policy
Frequently Asked Questions
Pickup and delivery
Online ordering for pickup is live at both locations, and free same-day delivery is live across Vancouver, West Vancouver, North Vancouver, Burnaby and Richmond. Order online from either location’s menu.
What ID do I need?
Two pieces of ID are required, 19+: one government-issued ID with a photo and one other piece of identification with your name on it.
How can I pay in store?
Cash, debit and credit.
Do you deliver?
Yes. Free same-day delivery from both locations to Vancouver, West Vancouver, North Vancouver, Burnaby and Richmond, with a minimum purchase. Order online from either location’s menu. Everything about it is on the Delivery page.
Can I order for pickup at both locations?
Yes. Both locations take online orders for pickup. Choose your location on the menu, check out, and pick your order up at that location’s counter, 9 AM to 11 PM. Valid IDs required; 19+.
Can you order in a product for me?
Can’t find a product? Contact us and we will order it for you if it is available.
What are your hours?
9 AM to 11 PM, seven days a week.
How do returns work at WestCanna?
Returns may be accepted within 7 days of purchase with a valid proof of purchase, or within 24 hours for disposable and all-in-one vapes. That covers vapes that are defective or damaged, and packages that are empty or missing items. Speak with a team member at the store where you made the purchase. The full policy is below.
Which store should I choose?
Broadway is the flagship at 700 West Broadway, two blocks from Vancouver General. Robson is at 1286 Robson Street. Each runs its own live menu, and the order links follow whichever you pick.
Other questions: info@westcannabc.com
Return Policy
We’re happy to assist with eligible returns and help resolve any issues with your purchase.
7 days
Returns may be accepted within 7 days of purchase when accompanied by a valid proof of purchase.
24 hours
Disposable and all-in-one vapes.
Eligible Returns
We may accept returns for the following:
- Vapes that are defective or damaged
- Packages that are empty or missing items (for example, a missing pre-roll)
If you have questions about a return or an issue with your purchase, please speak with a team member at the store location where the purchase was made.
All returns are subject to inspection and approval.
Cannabis has intoxicating effects and may be habit forming. Keep out of reach of children and pets. 19+.
Licensed cannabis retailer in British Columbia.