What is your return policy?

Returns may be accepted within 7 days of purchase when accompanied by a valid proof of purchase (disposable and all-in-one vapes within 24 hours). We may accept returns for vapes that are defective or damaged, and packages that are empty or missing items. Please speak with a team member at the store where the purchase was made. All returns are subject to inspection and approval.

Questions · Returns

FAQ & Return Policy

The questions we get asked most, and how returns work at both stores.

Ordering questions

Six things worth knowing

Before you read on

Online ordering for pickup is live at both stores. Delivery is coming soon, so the delivery answers below describe how it will work.

What ID do I need?

In store: government-issued ID with a photo, 19+. For delivery the rules are different; they are on the Delivery page.

How can I pay in store?

Cash, debit and credit.

Do you deliver?

Free same-day delivery is coming soon to Vancouver, West Vancouver, North Vancouver, Burnaby and Richmond. Everything about it is on the Delivery page.

Can you order in a product for me?

Can’t find a product? Contact us and we will order it for you if it is available.

What are your hours?

9 AM to 11 PM every day, at both stores.

Which store should I choose?

Broadway is the flagship at 700 West Broadway, two blocks from Vancouver General. Robson is at 1286 Robson Street. Each runs its own live menu, and the order links follow whichever you pick.

Refund & Return Policy

We’re happy to assist with eligible returns and help resolve any issues with your purchase.

7 days

Returns may be accepted within 7 days of purchase when accompanied by a valid proof of purchase.

24 hours

Disposable and all-in-one vapes.

Eligible returns

We may accept returns for the following:

Vapes that are defective or damaged
Packages that are empty or missing items (for example, a missing pre-roll)

If you have questions about a return or an issue with your purchase, please speak with a team member at the store location where the purchase was made.

All returns are subject to inspection and approval.

Before you order

ID, age and payment

Age: British Columbia’s legal age is 19. The store’s own door reads: no minors, persons under 19 years of age not permitted.
ID at pickup: Bring one government-issued ID with a photo and one other piece of identification with your name on it.
Payment: Cash, debit and credit in store.
Where it comes from: All of our cannabis products are produced in Canada by Licensed Producers vetted and regulated by the Government of Canada.

See the menu

Cannabis has intoxicating effects and may be habit forming. Keep out of reach of children and pets. 19+.

Licensed cannabis retailer in British Columbia.

Find & Compare

Pick a neighbourhood